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The Help Page has been provided to assist you in some listening issues and other general questions. This is not a full help section and if you may not find an answer to your question or problem, do not hesitate to contact us and we will try to help you as soon as possible.
 
       
       
 
Is Star Radio a legal broadcasting station?
Yes, Star Radio is a legal internet broadcasting station; it is a Member of the Live365 network.

The following is a partial list of the rules with which Live365.com's members must comply under portions of the Digital Millennium Copyright Act, 17 U.S.C. § 114, given the nature of the license Live365 will be obtaining from the owners of the copyrights in sound recordings. We have abbreviated these rules to include only those that likely would be relevant given the manner in which you are able to check the Live365 system:

  • The program must not be part of an "interactive service."
  • In any three-hour period, we should not intentionally program more than three songs (and not more than two songs in a row) from the same recording. 
  • Continuous looped programs may not be less than three hours long. 
  • We should not publish advance program guides or use other means to pre-announce when particular songs will be played (we can still have scheduled programs though). 
  • We should pass through (and not disable or remove) identification or technological protection information included in the sound recording (if any).
Can a Firewall or Proxy affect my ability to listen?
If your company has a proxy server or firewall in place it may prevent a connection to Live365 which is the provider for Star Radio's broadcast. Please contact your company's system administrator for assistance. Our broadcasts run on many ports ranging from 4000 - 32000. 
We would like to run on port 80, but since our provider haa tens of thousands of broadcasts, they need more ports. 
If you choose to listen with Player365, you can enter in your proxy server IP and port Live365's Listener Settings page. 
I forgot my password. How can I find out what it was?
Click here, type in your username and click the "Send Me My Password" button. Live365 will email your password to the email address you provided for that username on registration.
Why does the broadcast skip while listening?
Make sure your modem connection is the same or higher than the bitrate. (You cannot listen to a 56K bitrate stream with a 28.8K modem.)

Note: Star Radio's broadcast is in CD Quality and therefore you need to have a fast internet connection (broadband: Cable, ADSL...).

Sometimes the buffer size can be adjusted. For Winamp, Control-P will display Preferences. Select Plug-ins/Input, then select the Nullsoft MPEG audio decoder plug-in. Click on Configure. Select the Streaming tab of the window, and increase the Streaming Buffer sliders. Click OK, click Close. 

The stuttering could be a problem with the connection between your ISP and Live365 servers. Advanced users can traceroute programs to test the Internet connection: 

- PC: Visual Route - Mac: IPNetMonitor
How do I get rid off all these annoying popups?
You have 2 ways: either you get a preferred membership at Live365 for few cents a day (cannot get cheaper than this) or you can use the software popup-stopper or Google's popup stopper.
How do I listen if I am using a Mac?
All you need is a player, an internet connection and some speakers. There are some configurations that will need to be made to your computer first.

Go to Live365's How to Listen tutorial for the Mac and follow the steps necessary to listen.

If you are still having problems, then try the Can't Hear Audio tutorial.
What is a Default Player?
A default player is the program that you have your system configured to play a particular file with. This could be Player365, RealPlayer, WinAmp, Windows Media Player for Windows or RealPlayer, iTunes for Macs.

Before listening to Star Radio's broadcast, a listener should make sure his or her computer has audio player software installed (one capable of playing MP3 files), and that the appropriate player is set as the "default" player.
How do I select another Default Player to listen to Star Radio?
A default player is the program that you have your system configured to play a particular file with. This could be Player365, RealPlayer, WinAmp, Windows Media Player for Windows or RealPlayer, iTunes for Macs.

To change the default player, just follow the link below and select another player (rerun listening wizard): Click here to select a different Player
What is Player365? How do I set up or download Player365?
Player365 is Live365's internally developed player designed to maximize the listening experience for all of Live365's listeners. Player365 is free and its features include: 

· Auto-reconnect if the broadcast drops 
· Downloads quickly and installs automatically (160k or about a minute with a 56k modem) 
· Won't disrupt audio software that you have for other uses

To download the Live365 Player, just click on the link to listen to Star Radio, then select the Live 365 Player and it will download automatically within a few seconds only. You can also download it from here.
Can I record the stream of the station that I am listening to on Star Radio so I can listen to it later?
Due to legal reasons, you can not save the stream of Star Radio's broadcast to your hard drive. You can only listen to the broadcasts with a player. We recommend using Player365. 
How do I add and remove presets?
You must be a member of Live365 (it's free and simple to register) and logged into your account to add or remove presets. 
To add a station as a preset, click the icon in the directory, listed to the right of the title of the station you'd like to add, or click the same icon in the Player Window of the station. To remove a station from your presets, go to your My Presets page and click on the icon, to the right of the title of the station you'd like to remove. 
Can I listen to a Star Radio broadcast using Linux?
While you may be able to listen with certain players and configurations using Linux, Live365 (our provider) does not officially support that Operating System.
How do I listen using WinAmp 3.0?
If you are using WinAmp 3.x to listen, you may notice that the connection drops when you try to launch a station. Please make sure that the "reconnect" option in WinAmp is checked. This should allow you to listen without problems.

Tip: the buffer size can be adjusted for Winamp; Control-P will display Preferences. Select Plug-ins/Input, then select the Nullsoft MPEG audio decoder plug-in. Click on Configure. Select the Streaming tab of the window, and increase the Streaming Buffer sliders. Click OK, click Close.